2024-25 Strategic Plan

Deliver efficient and effective end-user technology support, ensuring all members of the university community have the necessary technological resources and assistance to achieve their academic and professional goals.

Outcome: Quality Helpdesk service

  • Work order satisfaction scores: 95% of respondents will report strongly agree or agree to " I am satisfied with the service from the IT department". - MET
  • Work order resolution time: The resolution to a work order will be 5 business days or less 95% of the time. - NOT MET

 

Establish and maintain a robust, reliable, and secure technology infrastructure that supports the university's mission, protects data integrity, and ensures business continuity for all critical systems and services.

Outcome: IT systems and infrastructure will be inventoried and assessed.

  • Conduct an IT audit of systems, network hardware and licensing. - MET
  • All infrastructure technology will be inventoried. - MET
  • All software licenses and subscriptions will be inventoried. - MET
  • Infrastructure hardware needing to be upgraded will be identified. - MET

 

Uphold the highest standards of cybersecurity and data privacy, ensuring full compliance with HIPAA, FERPA, and GLBA regulations to protect the confidentiality, integrity, and availability of all university data and systems.

Outcome: Security gaps will be identified.

  • Complete Phase II security assessment with Moran Technology Consulting. - MET
  • Complete penetration testing. - MET
  • No compromised user accounts - MET
  • All employees will complete cyber security training. - NOT MET
  • All software and subscriptions will be vetted for security. - NOT MET

 

Develop and implement comprehensive data, space, and technology governance frameworks that promote responsible resource allocation, ensure data accuracy and accessibility, and align technology initiatives with the university's strategic objectives and values.

Outcome: IT polices will guide and direct the work of IT

  • Updated IT policies will be approved and published. - NOT MET

Outcome: Data Governance policy will establish how data is collected and maintained

  • The Data Governance policy will be approved and published. - NOT MET

Outcome: Space Scheduling policy will guide and direct how space is utilized

  • Updated Space Scheduling policy will be approved and published. - NOT MET
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