Contact Us

Email: helpdesk@emu.edu

Walk-in: Mon-Fri 9:00 - 12:00, 1:00 - 4:00
Lower level of Hartzler Library

Classroom Technology Emergency:
540-432-4357 (4357 on campus)

Helpdesk Hours

Mon-Fri: 8:00 am – 5:00 pm
Sat-Sun: Closed

System Status

Tue 1/24/23 10:53 AM
Update 1/24/23 8:00PM – Broadcast messaging functionality has been restored. Original – Sending broadcast messages from Gmail or another web client is currently not functional and IS is investigating. In the meantime, broadcast messages should be sent from the broadcast messaging web interface (emu.edu/broadcast)
Fri 1/6/23 3:44 PM
On Saturday, January 7 from 9 am to 1 pm, Information Systems plans to replace a device involving EMU’s internet connection.  During the outage, most network services will NOT be available from on-campus in Harrisonburg as well as Lancaster offices, including telephone service.   If you are off-campus, most services will remain available, including Google and … Continue reading Internet outage Saturday, January 7, 9 am – 1 pm
Mon 1/2/23 9:51 PM
Update 1/4/23 8:15AM: Upgrade was successful, printing functionality restored. Wednesday, January 4, 7:30AM to 8:30AM is a scheduled Information Systems outage for Papercut in order to perform a necessary upgrade. Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus. The … Continue reading Scheduled: Papercut Upgrade 1/4/23 7:30AM-8:30AM
Tue 12/20/22 2:00 PM
Update: 12/20/22 3:35PM: Wifi access has been restored. The Wifi network is not available. Technicians are working on the issue.
Sun 12/11/22 10:03 PM
Status update: 3 PM J1, myEMU, and  CashNET are all available.  Appstream has not yet been updated so one cannot use J1 there yet There are still a number of technical issues, these issues primarily affect reports, views, and integrations. IS will continue to address these issues. 1 PM Both myEMU and J1 are available for … Continue reading Scheduled: myEMU & J1