Contact Us

Email: helpdesk@emu.edu

Walk-in: Mon-Fri 9:00 - 12:00, 1:00 - 4:00
Lower level of Hartzler Library

Classroom Technology Emergency:
540-432-4357 (4357 on campus)

Helpdesk Hours

Mon-Fri: 8:00 am – 5:00 pm
Sat-Sun: Closed

System Status

Tue 11/22/22 2:02 PM
6:12 AM Update: SQL Server has restarted. All services other than DBAmp and the Salesforce Backups database are now available. Ungoing work with configuring DBAmp will take several hours DB Amp needs to be upgraded to continue transferring data from Salesforce to SQLServer. Other items relying on SQL Server (Jenzabar, PowerFAIDS, myEMU, …) will not … Continue reading Scheduled: SISDB Maintenance
Wed 11/16/22 3:41 PM
Update 11/17/22 8:00AM – Broadcast messaging functionality has been restored. Original: Sending broadcast messages from Gmail or another web client is currently not functional and IS is investigating. In the meantime, broadcast messages should be sent from the broadcast messaging web interface (emu.edu/broadcast)
Tue 11/15/22 11:04 PM
Update 11:00PM: Upgrade is complete EMU Information Systems is switching from Jira Service Management to TeamDynamix for IT service management, including Helpdesk and SIS ticketing. All open tickets will be migrated to the new system, and requestors/participants of open tickets may receive an email from helpdesk@emu.edu alerting them of successful ticket migration. This email will … Continue reading 11/15/22 Scheduled: TeamDynamix
Tue 11/8/22 10:01 AM
Update 11/8/2022 10:40AM: This issue is resolved Users will receive an error screen when accessing moodle.emu.edu. Technicians are working with our support vendor to resolve the issue. Users can get around this error by going to moodle.emu.edu/my
Fri 10/14/22 3:33 PM
Update 10/20/22 8:15AM: Upgrade is complete and all services have been restored Thursday October 20, 6:00AM to 8:00AM is a scheduled information system outage for Papercut in order to perform a necessary upgrade.  Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the … Continue reading Scheduled: Papercut Upgrade