Switching Phones or Reinstalling MFA on A Smartphone

Steps for Moving MFA to a New Smartphones or Reinstalling MFA on a Smartphone

If you have a new phone or need to reinstall the authenticator app on your existing phone, follow the instructions below so you can continue to use MFA.

On a computer

1. Navigate to password.emu.edu and click on "Set up the Authenticator App".
2. Sign in with your EMU email address and password.
3. Do you have access to the Authenticator app on your old phone?
   1. Yes, I have access to the authenticator app on my old phone:
      1. Approve the notification on the old phone, or enter an OTP code from the authenticator on the old phone.
   2. No, I no longer have access to my old phone or have already reset it:
      1. Choose the option "I can't use my Microsoft Authenticator app right now" and then select the option to receive a phone call at the mobile or office number that is preconfigured in your account.
      2. Answer the phone call and press the "#" key when prompted to verify your sign in.
4. Find the "Microsoft Authenticator" app entry that corresponds to your old phone and delete it, as shown in red in the the picture below.
5. Click on "Add method" as shown in blue in the picture below.
6. Set up the authenticator app on your NEW phone with these instructions.