Location
The Helpdesk is located in the lower level of the Hartzler Library.
View on Google maps
Contact
There are several channels available to contact the Helpdesk:
Hours
The Helpdesk is oopen for walk-in support 9-12 and 1-4, Monday-Friday
Request a Helpdesk Appointment
Service Level Agreement (SLA)
Service Level Agreements (SLAs) document an expected level of support provided by Helpdesk.
Service Level Agreement
Prioritization Levels
Personal Devices
Helpdesk staff have limited time resources, we are not able to assist with personal devices.
Remote Support
We utilize Splashtop SIS for Remote Support.
Remote Support
Emergency Problems
During regular business hours, report computer related emergencies or outages to the Helpdesk.
Outside normal Helpdesk hours, an IS technician is available for incidents of an extreme emergency. If you. believe he problem you are encountering warrants bringing a technician on campus, you may call the emergency number (540 432 4541). You will be prompted to leave a voicemail. A text message will be sent to a member of Information systems who will determine what type of emergency assistance is needed.