Getting Help


The Helpdesk is located in the lower level of the Hartzler Library.

View on Google maps


There are several channels available to contact the Helpdesk:


The Helpdesk is oopen for walk-in support 9-12 and 1-4, Monday-Friday

Request a Helpdesk Appointment

Service Level Agreement (SLA)

Service Level Agreements (SLAs) document an expected level of support provided by Helpdesk.

Service Level Agreement

Prioritization Levels

Personal Devices

Helpdesk staff have limited time resources, we are not able to assist with personal devices.

Remote Support

We utilize Splashtop SIS for Remote Support.

Remote Support

Emergency Problems

During regular business hours, report computer related emergencies or outages to the Helpdesk.

Outside normal Helpdesk hours, an IS technician is available for incidents of an extreme emergency. If you. believe he problem you are encountering warrants bringing a technician on campus, you may call the emergency number (540 432 4541). You will be prompted to leave a voicemail. A text message will be sent to a member of Information systems who will determine what type of emergency assistance is needed.

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Article ID: 9863
Mon 9/5/22 2:24 PM
Mon 10/24/22 11:44 AM