Overview
An Auto Attendant automatically answers incoming calls and provides callers with menu options.
Instead of immediately ringing a person, callers are presented with choices that help route them to the appropriate department or service.
Menu Options
Examples include:
"Press 1 for Admissions."
"Press 2 for Financial Aid."
"Press 3 for Information Technology."
Callers make a selection using their phone keypad or voice responses if enabled.
Routing Logic
Destinations may include:
- Individual users
- Call Queues
- Voicemail
- External phone numbers
Link: https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant?utm_source=chatgpt.com&tabs=general-info