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No Audio During Calls
If callers cannot hear you, or you cannot hear them:
- Open Settings > Devices.
- Verify the correct speaker is selected.
- Verify the correct microphone is selected.
- Perform a test call.
- Reconnect any USB or Bluetooth headset.
Missed Calls
If calls are not ringing:
- Verify Teams notifications are enabled.
- Check your Teams status.
- Review forwarding settings.
- Confirm device volume is turned on.
Sign Out and Sign Back In
Many Teams issues can be resolved by signing out and back in.
- Select your profile picture.
- Select Sign Out.
- Close Teams completely.
- Reopen Teams.
- Sign in using your EMU account.
When to Contact IT
Contact the IT Help Desk if:
- Calls continue failing after troubleshooting.
- Audio devices are not detected.
- Voicemail never arrives.
- Teams repeatedly signs you out.
- Emergency location information is incorrect.