Body
Overview
Auto Attendant owners manage greetings, menus, routing rules, and schedules that determine how callers navigate the phone system.
Voice Prompts
Owners can create:
- Welcome messages
- Holiday greetings
- Closed office greetings
- Emergency notifications
Prompts may be recorded manually or generated using text-to-speech.
Call Routing Rule
Routing rules determine where calls go after menu selections are made.
Common routing options include:
- Call Queues
- Individual Users
- Voicemail
- External Numbers
- Operators
Contact IT if:
- Menu options fail to work
- Greetings do not play
- Routing destinations are incorrect