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IT Governance
Establish IT governance to assist with devoloping vision for IT at EMU.
Goals
This objective will be achieved when we have selected a group of faculty, staff and possibly students who can advise IT leadership on how technology-related decisions and policies can achieve the best outcomes for EMU.
Actual Outcome
As a result of staff turnover and changes in IT leadership, this goal was placed on hold.
Personal Device Security Standards
Personal devices used to access EMU resources need to meet security standards to protect EMU's data.
Goals
This outcome involves more specific language in Information Technology policies and procedures to address theuse of personal devices when they are used to access data that belongs to EMU.
Actual Outcome
As a result of staff turnover and changes in IT leadership, this goal was placed on hold.
Assessment: Quality Helpdesk Service
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Goal
95% of work order satisfaction scores will be 4.75 out of 5.
Actual Outcome
As a result of staff turnover and a new ticketing system, this metric was not measured.